A change of heart is normal!
You have 20 business days to return your purchase from the moment the item leaves our premises until it is returned.
To do this, simply inform us of the return and the reason by email to firstname.lastname@example.org, along with the account details for the transfer.
You must return the item in the original packaging to the address of our head office in Portugal – Rua Cunha Júnior, Nº 41B – Loja 9 – 4250-186 Porto – Portugal.
Please be aware that the item is analysed and the return only accepted in light of the following:
• The packaging is the original one and remains intact, without tears or otherwise intentionally damaged (normal shipping damage is accepted);
• The bow is properly packed inside the package, just as it was delivered and with the ribbons properly rolled up;
• The bow is in the same condition as it was delivered, with the original labels and showing no signs of being damaged or stained;
• The bow is not dirty or with visible marks of having been used.